Returns

Not satisfied? Then simply send it back.

You have 60 days to see if the DreamDesk is right for you. Doesn't it fit over your bed, or is it not what you hoped for? Register your return and you will receive return instructions from us. Sending it back costs you nothing.

Register a return Withdrawal from the agreement

Prefer to call? You can reach us at 085-4015482. Or email info@dreamdesk.nl.

  • 60 days trial period from the moment you receive your DreamDesk
  • Free of charge you receive return instructions, and sending it back costs you nothing
  • 14 days within which you'll have the amount back in your account

How it works, in three steps

No complicated portal and no queue. One email is enough to get started.

  1. 1 Register your return

    Email retour@dreamdesk.nl with your name and order number. We'll send you a return authorization and instructions for sending it back.

    Register a return
  2. 2 Prepare the package

    Put the DreamDesk back in the original packaging, with all parts and accessories. Use sturdy packing material and stick the return label clearly visible on the box.

  3. 3 Send it back and get your money back

    Follow the return instructions we sent you. Once we've received and checked your package, we'll refund the purchase amount within 14 days via the same payment method you used to pay.

The terms, in short

No fine print you only discover later.

What we look for

To accept your return, the DreamDesk must be in original condition, complete with all parts and preferably in the original packaging.

We cannot accept damaged, incomplete or visibly used items as returns. Of course you may unpack and inspect the product just as you would in a store.

Exchange for a different size or color

Want to exchange? Follow the same returns process and place a new order for the size or color you do want. Exchanging is possible as long as that variant is in stock.

Not sure about the size? Email or call us before you send it back, and we'll work it out together based on the width of your bed.

Delivered damaged or incomplete

We'll sort that out for you. Take a few clear photos of the problem and send them together with your order number to info@dreamdesk.nl. We'll send you the missing part or a replacement product as soon as possible.

Want to cancel your purchase?

You do that here, with one button. No need to email us about anything else.

Questions about returns

How long do I have to return it?

60 days from the moment you receive the DreamDesk. That is more generous than the legal 14-day cooling-off period, which you have anyway.

What does returning it cost me?

Nothing. You register your return, we send you return instructions and sending it back is free of charge.

How quickly will I get my money back?

As soon as we have received and checked your return, we refund the amount within 14 days via the same payment method you used to pay. It is usually a lot faster.

Do I need to keep the original box?

That is preferred, because that way the table travels back most safely. If you no longer have the box, just email us and we will help you find a good solution.

Can I exchange it for a different size?

Yes. You follow the regular returns process and order the size you do want. If you don't know which size you need, call or email us first and we'll work it out together.

Can't find your question? Email info@dreamdesk.nl or call 085-4015482.

  • 60-day trial periodMore generous than the statutory 14 days.
  • Free returnsYou'll receive return instructions from us.
  • 2-year warrantyOn the frame, the tabletop and all parts.
  • Small team, short lines of communicationEmail info@dreamdesk.nl or call 085-4015482.

Still not sure about the size?

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